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Team and Operations Assistant

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The Role

Are you an experienced Team and Operations Assistant looking for a role where you can develop your skills?

We are looking for a highly organised, agile and proactive Administrator to join our outstanding team at The Wheeler Institute for Business and Development. As our Team and Operations assistant you will report to the Senior Manager and will be responsible for providing general administrative support to the Wheeler Institute team in the development and delivery of our research, education and outreach initiatives working closely with other members of the team, and other internal and external stakeholders.

Fixed term contract until July 2024

Main Responsibilities

  • Projects and events/workshops delivered on time, and to quality standards.
  • Timely and professional response to and resolution of enquiries, requests and issues.
  • High-quality support service (accuracy of materials and professionalism in manner) provided to students, colleagues and stakeholders.
  • Accuracy and integrity of data in business systems including CRM system (Salesforce).
  • Accuracy of financial and expenses records.
  • Ability to anticipate and maintain up-to-date diary management.
  • Timely availability of materials and supplies.
  • Development of relationships within and outside the team, and positive feedback from all stakeholders.
  • Compliance with processes, procedures and standards.
  • Ongoing support and independent contributions to process reviews and operational improvements.

Ideal Candidate

  • Demonstrated experience supporting projects and coordinating of events
  • Experience working in an education, learning-based or customer-focused organisation
  • Experience in or working knowledge of standard financial management processes.
  • Excellent communication skills (including written) and the ability to address a variety of stakeholders.
  • Demonstrated ability to work collaboratively and in a supporting team environment
  • Identification with the mission and engagement with the initiatives of the Wheeler Institute
  • Demonstrated ability to work under pressure, using own initiative and problem-solving skills.
  • Proactive approach to streamlining operations and identifying ways to create efficiencies in processes.
  • Demonstrated time management skills with the ability to organise and prioritise with a meticulous attention to detail
  • Experience in or working knowledge of CRM systems, such as MS Dynamic, Salesforce and/or Campaign Monitor.
  • Strong experience with the Microsoft Office Suite and working knowledge of the Adobe Suite and Canvas

Why London Business School?

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

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