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System Support Analyst

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Richmond American University London is now seeking to appoint a Systems Support Analyst. The Systems Support Analyst will be responsible for the management and maintenance of the University’s core application systems, including Salesforce CRM and Student Records System Solution (RIO), and the University’s Finance and HR systems.  They will work in tandem with colleagues responsible for IT Support and Operations to deliver services which, meet the evolving needs of the University. 

The Systems Support Analyst will be required to contribute to the development and implementation of applications, primarily support the Salesforce CRM and Student Records System; work with 3rd party systems vendors on operational and service management; and maintain, deliver, and develop application systems in‐line with stakeholder needs, industry best practice and technological changes. Other duties include: monitor the interfaces between systems, ensure seamless and secure data flows. You will also contribute to any change programmes and/or major projects which have an IT Systems implications. 

The preferred candidate will be educated to an undergraduate degree or have equivalent working experience, and have proven experience in the administration, optimisation and support of Salesforce applications, preferably in Higher Education. They will also have proven skills and experience in the use of 4GL programming and/or query languages and commercial reporting tools. 

Ideally, the preferred candidate will be a Salesforce certified administrator and have knowledge of CRM, Student Records, and Learning Management and Operational Systems (Finance, HR). A recognised Professional IT / IT&S qualification would also be advantageous. 

About Richmond American University London 

Richmond American University London is a unique institution, global in outlook and in practice, diverse and cosmopolitan in its culture. A leading private and not-for-profit institution, we are dually accredited in both the United States, by the Middle States Commission on Higher Education, and registered with the Office for Students in the UK. Our students receive both UK and US degrees, bringing together the best of British and American higher education. 

Operating in London since 1972, our mission is to educate and inform future generations by providing them with the knowledge and support to think critically, the freedom to challenge assumptions and the skills to work with others. Our distinctive, multi-disciplinary Liberal Arts degree programmes offer a holistic approach to teaching and learning that focuses on developing academic and personal skills to enable our students to make positive contributions through employment, personal development, and public service after graduation. 

Following the move to our new state-of-the-art campus in Chiswick Park, West London, we are developing a new strategy that will see the University grow and further diversify its student body, broaden and diversify is academic offer and expand its international partnerships. 

Richmond is an equal opportunities employer; a Basic DBS check is required for this position. To review the full job description, please visit: 

Closing date: Midnight, 28th September 2023 

To apply for this role, please email your CV and supporting statement, together with details of two recent work-related references via the ‘Apply’ button above.

Please note that while submitted applications will be reviewed, we are unable to provide individual feedback to applicants.

Click Here to Apply For The Job



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