Monday, December 4, 2023
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Student Welfare Officer

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Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.


The School of Science & Technology provide a wide range of both undergraduate and postgraduate programmes across a broad spectrum of subjects covering Engineering, Mathematics, and Computer Science. The School is home to around 3,500 students studying full time, part time and in modular modes.

The School’s Academic Services team provides administrative support and advice to academic and administrative staff within the School; it also encompasses day-to-day support for the School’s degree programmes. The team is involved in the admissions and recruitment, programme approval process, managing student appeals and complaints, providing expert assessment advice, managing timetabling and examinations issues and is also responsible for data and management information.


The successful candidate will be a key member of the School’s Academic Services team, reporting to the Quality & Student Experience Manager. The Student Welfare Officer will work closely with the Associate Deans, Head of Academic Services and the Student Experience Officer, and will have oversight of processes that support the student journey and enhance student progression. The postholder will take a lead on Safeguarding and Welfare provision within the School.

This varied role requires the use of independent judgement and initiative, the ability to understand and apply complex University regulations to live situations, as well as strong administrative and excellent interpersonal skills.

Person Specification

The ideal candidate will have a first degree and experience of working in higher education dealing with student support or welfare roles at academic faculty or department level. They will have excellent communication skills and exceptional organisational skills and will be able to work comfortably within a team as well as with minimum supervision. Confidence in the use of IT systems, particularly the use of MS office packages such as Word, Excel and Outlook is essential.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

The role is available from September 2022 or earlier by negotiation.

Closing date: Sunday 14 August 2022 at 11:59pm.

Interviews are scheduled for w/c Monday 22 August 2022

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.

Academic excellence for business and the professions.

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