The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
Student Lifecycle Support provides first level support for student systems throughout the annual academic cycle, providing a single point of contact for user queries, issue handling, training and guidance for colleagues. Our wider team has responsibility for a large number of academic processes and services delivered to students and staff across King’s. This post will form part of the transformation of service delivery across our portfolio, delivering improvements that take into consideration the needs of stakeholders across the institution.
We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About the Role
The Student Lifecycle Support Analyst will become a subject matter expert in the key operational service area of student lifecycle support, ensuring the senior team, and wider Directorate, are fully supported with effective processes and systems across a wide range of business and operational workstreams.
They work within and across teams and functions, engaging with a wide range of colleagues across King’s. They contribute and lead on activities which positively impact the student experience. This includes ensuring:
- Close working with their Associate Director, and across organisational boundaries, to identify and action opportunities to improve efficiency and consistency of service (or project) delivery
- Efficient resource utilisation and organisation of work resources within their department (or project)
- Proactive engagement with service users and stakeholders to facilitate mutually effective working relationships
- Their department (or project) embeds a culture of service, transparency and continuous improvement
The Student Lifecycle Support Analyst will have an understanding of the priorities, cultures and pressures of a research-led university and of academic processes and the structure of the academic year.
Working as part of a team, the post-holder will ensure that all daily processes are completed successfully, provide user support, training, documentation, communications, testing, problem management and change management activity to users. They will assist in developing and delivering key Student Lifecycle initiatives and projects. They will be heavily involved in ensuring that service delivery is fit for purpose and evolves constantly to meet business needs, including influencing and supporting the implementation of university policy, regulations, and business process to ensure it is responsive and proactive.
This is an exciting opportunity for candidates looking to support the improvement of core college processes and activities, and who wish to utilise their skills and expertise in business analysis, process improvement and implementation. This is an opportunity to grow your skills in change management and business analysis.