About the department
The People & Organisational Development (POD) department work to ensure staff are both committed to and equipped for achieving Goldsmiths’ strategic objectives. Playing a key role in supporting positive cultural change, our vision is to develop a contemporary, solutions focused HR service to support our staff and managers and to enhance the staff experience. We offer comprehensive support in HR Operations, HR Policies, HR Systems, Reward, Business Partnering, Learning & Development and Equality, Diversity & Inclusion.
Working within the Shared Service team of the People and Organisational Development department, you will work collaboratively with the wider team and with payroll to ensure our people changes are dealt with promptly.
We support managers and staff with a variety of queries, and we actively look to deal with these sensitively and in a timely manner.
About the Role:
As a Shared Service Assistant (Recruitment), you will be the first port of call for Hiring Managers to support with their recruitment queries and matters relating to their vacancies along with communicating with candidates.
You will be responsible for providing high quality administrative support for staff recruitment, including vacancy approvals, advertising, interviews, selection and assessment, contracts of employment and on-boarding.
Key duties include (but are not limited to):
- Providing a responsive customer service to agreed SLAs on end-to-end recruitment processes.
- Administrative support including organisation of interview panels, stakeholder panels, compiling shortlisting and interview packs, meeting and greeting and other associated administrative support as required.
- Data entry for payroll processing
- Issuing contracts of employment.
- Processing contract variations.
- Absence administration.
- Handling routine enquiries that come to the team. Either by answering them yourself or passing on to the right people when necessary.
About you…
You will have previous experience working within an administration or customer service role in a busy client-focused environment, ideally with some experience of HR and/or Recruitment processes. Excellent communication skills, both written and verbal and attention to detail will be key in this role. As is the ability to multi-task and deliver a first-class service in a fast paced and busy environment.
You will need to be confident and have great interpersonal skills as this role requires communicating with internal/external stakeholders at all levels across the college.
You will have experience of working as part of a team that requires you to meet challenging deadlines.
Goldsmiths is currently operating on a hybrid-working model, and you will be expected to work on campus for at least two days a week, however, there may be times when you are required to work additional days on campus depending on the needs of the College.