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ServiceNow Developer

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Advertised Grade-Grading:

Grade 5 – 6 (monthly salary starting at £3,090 – £3,456 after tax) plus other paid benefits depending on personal circumstances 

About the team/job

EMBL-EBI’s IT department is on a transformational ITSM journey with a greenfield ServiceNow implementation using the ITIL framework, and is seeking a talented ServiceNow Developer with an enthusiasm for delivering top-notch software solutions. As a ServiceNow Developer, your responsibilities will include developing, configuring and customising the platform according to business requirements. You will work closely with other IT teams and stakeholders to understand their needs, design and build solutions using best practices and programming techniques, and support them.

The successful candidate will work in the Web Development team alongside a Senior ServiceNow Developer, and should possess both independent and collaborative working abilities. 

Your role

  • Developing, configuring, and customising the ServiceNow platform to fit business requirements
  • Collaborating with cross-functional teams to identify and prioritise business requirements
  • Writing clean, efficient, and maintainable code
  • Performing peer reviews and quality control checks to ensure efficiency and productivity
  • Debugging and fixing technical problems
  • Producing and running test cases to guarantee software quality
  • Preparing reports for analysis
  • Documenting code and application functionality
  • Supporting user requests and investigating reported bugs
  • Staying abreast of emerging trends and technologies in ServiceNow development 

You have

  • Graduate/post-graduate in Computer Science, Engineering, or a related field
  • Ideally, 3-5 years of ServiceNow development experience, working in a team, but also independently
  • Certified ServiceNow System Administrator and Implementation Specialist for ITSM
  • Proficiency with ServiceNow development, scripting, workflows, and integrations
  • Demonstrable expertise in the IT Service Management (ITSM) module including configuration of knowledge, Service Catalog and Service Portal/Employee Center
  • Experience of version upgrade and PoCs for new features
  • Good understanding of the IT Operations Management (ITOM) discovery module and IntegrationHub
  • Experience developing ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
  • Proven ability using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts
  • Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
  • Experience developing Flows, SubFlows & Actions in Flow Designer
  • Strong communication and collaboration skills, including the ability to gather requirements from stakeholders
  • Strong analysis, problem-solving, multi-tasking and decision-making skills 

You might also have

  • Certified Application Developer
  • Background in ITIL, Service Management, Asset Management or IT Management
  • Experience creating ATFs for the ITSM module
  • ITIL Foundation certification is highly desirable
  • Working knowledge of Scrum or Agile development methodologies 

Why join us

At EMBL-EBI you can apply your talent and passion to accelerate science and tackle some of humankind’s greatest challenges. EMBL-EBI, part of the European Molecular Biology Laboratory, is a worldwide leader in the storage, analysis and dissemination of large biological datasets. We provide the global research community with access to publicly available databases and tools which are crucial for the advancement of healthcare, food security, and biodiversity.

Join a culture of innovation

We are located on the Wellcome Genome Campus, alongside other prominent research and biotech organisations, and surrounded by beautiful Cambridgeshire countryside. This is a highly collaborative and inclusive community where our employees enjoy a relaxed atmosphere. We are committed to ensuring our employees feel valued, supported and empowered to reach their professional potential.

Enjoy lots of benefits:

  • Financial incentives: Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
  • Flexible working arrangements, including hybrid working patterns of 2-3 days per week spent in the office 
  • Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
  • Generous time off: 30 days annual leave per year, in addition to eight bank holidays
  • Relocation package including installation grant (if required)
  • Campus life: Free shuttle bus to and from work, on-site library, subsidised on-site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
  • Family benefits: On-site nursery, 10 days of child sick leave, generous parental leave, holiday clubs on campus and monthly family and child allowances
  • Benefits for non-UK residents: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.

For more details please see our employee benefits page

What else you need to know

  • Contract duration: This position is a 3 year contract, renewable to a maximum of 9 years. 
  • International applicants: We recruit internationally and successful candidates are offered visa exemptions. Read more on our page for international applicants
  • Diversity and inclusion: At EMBL-EBI, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ and individuals from all nationalities. 
  • EMBL is a signatory of DORA. Find out how we implement best practices in research assessment in our recruitment processes here.
  • Job location: This role is based in Hinxton, near Cambridge, UK. You will be required to relocate if you are based overseas and you will receive a generous relocation package to support you.
  • How to apply: To apply please submit a cover letter and a CV through our online system.  

Click Here to Apply For The Job



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