Service Centre Operator Location– Service Centre, Prestatyn-North Wales Salary- ₤ 20,862.40
(FTE)+ Benefits (pension, health cover, flexible advantages and outstanding profession development)
Hours- Monday-Friday 8am-5.30 pm
Benefits package:
By caring for our workers, we empower them to provide exceptional look after our clients. That’s why we provide a host of benefits that reflect the important contribution they make every day.
- 25 days holiday each year (leaving out bank holidays)
- Health Benefits; Private health care, personal GP and dental insurance for you and your household
- Protection: Critical health problem cover and Life assurance for you and your partner, individual accident insurance, travel insurance and will writing
- Private pension contribution and free pension recommendations
- Way of life: Cycle to work plan, gymflex plus other discount rates
- Annual pay evaluation
About the function
We are trying to find a brand-new employee to join the Health Screening Services Team working within the Contact Centre in the HCA Primary Care department. The function will include dealing with both incoming and outbound calls, responding to queries through e-mail and collection of Patient details reports.
Principal duties
- Reserving Appointments
- To supply quick action when responding to calls
- To manage booking demands professionally and precisely
- Ensure customer contract service levels are fulfilled when scheduling visits
- Usage of supporting procedural documents for scheduling guidelines and assistance
- To assist where necessary in rescheduling of appointments (e.g. GP absences, cancellations)
- To process incoming demand e-mails
- To keep abreast of all brand-new services and changes to existing services
Client Information Reports
- To develop Patient Information Reports properly and efficiently
- To liaise with other RLM teams to help guarantee Patient Information Reports are produced within the basic turn-around time
Knowledge and Understanding
- Qualified to A Level requirement (chosen)
- Good English language abilities (grammar and spoken)
- Computer literacy
- Experience in customer service
Problem fixing ability
- Handling queries in a timely efficient way
- Capability to determine escalation procedure
Sphere of influence
- Intermediary with personnel and public
- Demonstrate tact and diplomacy
- To be efficient and expert in representing the company
- Working as a cohesive member of the group
Danger and obligation
- Preserve a high standard of practice in accordance with company procedure
- Perform and maintain precise administration and records
- To be able to operate effectively in an environment of constant change
- Ability to maintain confidentiality of patient information at all times
Abilities and Effort
- Excellent spoken and written interaction skills
- Accuracy and attention to information necessary
- Capability to work under pressure
- Ability to retain large quantities of details
- Ability to use own initiative
- Capability to work well alone
- Ability to prioritise work
- To be able to work towards due dates and provide objectives
- Commitment to and ability to work well as part of a team, both within the Department and throughout the Group
- Computer literature consisting of Microsoft Office abilities and all Service Centre particular programs
Abilities Required:
- Proven exceptional Customer Service experience
- Group gamer and ability to build efficient working relationships
- Excellent previous office experience
- Positive in all aspects of Microsoft Office; including Outlook and Excel
- Able to interact confidently through the telephone and via email
- Works well in a supportive team environment
- About the Facility
HCA Healthcare UK– The World’s biggest private health care group; supplying award winning main, severe and complex care.
HCA Healthcare UK is the nation’s biggest supplier of privately moneyed care with 800,000 client interactions every year. From pioneering complex care, urgent care, to medical care, outpatient and day-case treatment, we offer exceptional care throughout our network of centers and crucial NHS partnerships.
HCA Healthcare UK is the only personal health center group in the UK to specialise in complex and acute conditions able to buy over ₤ 500 Million in the latest treatments, innovation, techniques and medication.
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