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Senior Programme Officer (Online Education)

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Job description

We are looking to appoint to the post of Senior Programme Officer (Online Education) in the Department of Population Health Sciences. This is an exciting role within the Department, that will report to the School Manager and provide operational leadership and support to the running of the online Public Health MSc, PG Dip and PG Cert.

This Senior Programme Officer (Online Education) will lead on supporting the delivery of the King’s Online managed programme and will work closely with the Academic Team and Student Support Team to support students on the programme and ensure that student lifecycle activities run smoothly.

They will be responsible for an Education Support Programme Officer who will assist them in delivering those objectives and ensure that our students and staff partners experience our services in a seamless and effective manner.

In accordance with the new hybrid working policy, the role holder will be expected to spend a minimum of 40% FTE on campus.

This post will be offered on an indefinite contract

This is a full-time  post – 100% full time equivalent

Key responsibilities

  • Work with relevant colleagues to design and plan programme cycles, considering the provision of processes through the teaching period cycles, identifying priorities and demonstrating flexibility throughout the cycles, recognising when priorities change, amending plans and adjusting work patterns accordingly
  • Coordinate programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements
  • Coordinate the management of day-to-day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with Programme Lead when required
  • Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees as directed by your line manager. Coordinate module evaluation processes in line with current university best practice
  • Develop and improve the service through eliciting and responding to service user feedback, identifying and suggesting service improvements and implementing new ways of working as directed
  • Work flexibly as part of a team, supporting others in times of high-volume activity. Participating in and coordinating new starter inductions
  • Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues
  • To work closely with the King’s Online and Pearson Student Success Team, providing comprehensive information regarding student pastoral and wellbeing support, ensuring timely responses and escalation; producing data and information that may contribute to specific student case work
  • Receive, investigate and resolve low-level complaints and address service setbacks, exercising judgement and escalating to Programme Lead, where required
  • Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
  • Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests
  • Carry out other reasonable responsibilities commensurate with the grading of the post as required

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