Friday, September 29, 2023
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Senior Business Process Support Officer (Knowledge and Enquiry)

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Building and Campus: This is currently a hybrid working role with both work from home and on campus. The team is currently based in Waterloo campus.

Job description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

The Student Lifecycle Support team is an evolving team within King’s, looking to deliver first class support, training and guidance, continuous service improvements and management of business improvements to the university’s programme administration teams within Faculties, schools and directorates. Working closely with partners across this institution, we work to support and develop efficient and effective programme administration services.

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About the Role

The focus of the role will be on managing, resolving and triaging support requests through our enquiry management tools, working with colleagues to identify information gaps and expanding our library of information and guidance for colleagues. In addition to this, the postholder will contribute to supporting core business activities, facilitating the service improvement process, supporting data management and correction, assisting with systems testing, rollover activities and proofing and drafting documentation.

This is an exciting opportunity for candidates looking to expand their knowledge of systems and data management, and who wish to utilise their skills and expertise in customer service, process review and issue resolution. This is an opportunity to grow your skills in stakeholder management and change management.

Please note, this is not a student facing role. This post supports programme administration teams who support students across the student lifecycle.   

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern around our necessary service operating hours, 10am to 4pm.

Click Here to Apply For The Job



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