Thursday, November 30, 2023
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Research Degrees Services Officer

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About the Role

This is a new operational role in the Research Degrees Office team (RDO), with a focus on enhancing the research student enquiry service and enquiry management, new programme development and quality assurance, and records management. The Research Degrees Services Officer will provide a professional, specialised service to research degree students and staff, and contribute to the development and improvement of policies, procedures and projects. This is a hybrid role in a student facing office. RDO staff work in the office 3 days per week, with the opportunity to work from home according to business requirements and the staff office rota.   

About You

The ideal candidate will have a strong background in higher education administration, in a student facing role, and have the ability to manage a small team.  They will have a detailed knowledge and understanding of the structure of research degree programmes, experience in interpreting complex academic regulations and providing advice to students and staff, and experience of student records management. The role will contribute towards improving services and processes.

About the Department

The Research Degrees Office is a team in Registry Services within the Student Experience Directorate of Queen Mary Professional Services. RDO manages research degree programme administration and provides student services throughout the research student cycle from enrolment through to examination and award of degree. The RDO works closely with other teams in Registry Services, the Doctoral College and the Dean for Postgraduate Research and Faculty Deputy Deans for Research, and with academic staff and administrators in the faculties and academic schools and institutes in which research students are enrolled.   

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability.

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