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Quality Manager (Review and Compliance)

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University of East London

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can’t achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Us

UEL’s Quality Assurance and Enhancement (QAE) Department is responsible for the development and implementation of the University’s academic quality assurance processes and procedures.  We provide specialist support to our academic and professional services staff, our student body, and staff and students at our academic partners in the UK and internationally to deliver UEL’s Vision 2028.

Our professional expertise contributes to the successful development, validation, review and enhancement of UEL courses including apprenticeships and academic partner provision, and we focus on continually improving our student experience as well as supporting the University to meet the requirements of external regulation.

Each QAE Quality Manager and Officer leads on a range of responsibilities within an agreed portfolio reflecting their knowledge, experience and skills and the requirement of the team.

About the Job

The Quality Manager (Review and Compliance) is one of a team of specialists with responsibility for the planning, management, delivery and oversight of aspects of the University’s quality framework. In particular this role leads on:

  • Managing UEL’s External Examiner Framework and reporting systems
  • Organisation and management of UEL’s internal periodic academic review process
  • Managing the annual module monitoring and continual course monitoring processes 
  • Managing annual audits of quality assurance procedures and overseeing audit management and reporting

You will have responsibility for line managing members of the QAE team and will contribute to the governance and work of committees as well as the ongoing monitoring and updating of policy and the quality framework and the broader work of QAE and UEL.

This role is based at our Docklands Campus with hybrid working available.

About You

You will have significant experience of working in a higher education quality management role, and understanding of current quality assurance, management, compliance requirements and enhancement processes within the HE sector. In particular, you will have extensive experience of operating quality assurance systems, especially those relating to higher education, and of operating with review and audit activities and processes, leading on projects and developing policy and systems. You will have outstanding interpersonal and communication skills, an ability to engage others and a proactive approach, together with a willingness to travel nationally and internationally to represent the University on quality-related business.

The successful candidate will be expected to form strong working relationships with key stakeholders across the University and be an authoritative point of contact on quality assurance to ensure policies and processes are implemented effectively.

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a shared success bonus of £4,250 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Further details:   Job Description & Person Specification    

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail [email protected]

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

Click Here to Apply For The Job



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