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Policy Web Administrator (Quality)

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Department: Quality

Location: Devon House, London (Hybrid role)

Benefits: Generous benefits package including 25 days holiday allowance pro rata (excl. Bank holidays), group life assurance, group income protection, pension schemes and private healthcare (optional)

Start: ASAP 

The Quality Team helps strengthen and develop the University’s academic standards, policies, and procedures. This role has a broad remit, providing a range of administrative services to the Quality Team.

About The University

Based in the heart of London, Northeastern University London has developed a reputation for delivering an excellent university experience and has exceeded all Russell Group universities for overall student satisfaction in the UK’s National Student Survey for four consecutive years (NSS 2019, 2020, 2021 and 2022).

Small by design, Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers and society.

Northeastern University London is part of Northeastern University’s Global Campus Network. Ranked #44 in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.


Duties and Responsibilities:


  • Developing and maintaining excellent relationships with colleagues and both internal and external stakeholders.
  • Fulfiling general administrative duties to include minute taking, proofreading, inputting data, formatting, organising, tracking and publishing documentation.
  • Supporting role to the Quality Team on quality assurance when required.

Maintenance of Academic Handbook

  • Maintaining the Academic Handbook webpages on the University website.
  • Supporting the Quality Team in maintaining version control and publication of core documentation including policies, procedures, strategies and governance structure documentation.
  • Promoting accurate organisation, distribution and publication of core documents across multiple University systems including but not limited to Google Docs, the University’s website (via WordPress) and the Virtual Learning Environment (Canvas).
  • Supporting the Quality Team and greater University community through promoting consistency across suites of related documents including policy, procedure, guidance and forms.

Person Specification Criteria (Essential / Desirable)


Honours degree or equivalent professional or vocational qualification (D)


Knowledge and experience of regulatory frameworks in Higher Education (D)

Skills and aptitudes

Good written communications and strong interpersonal skills to deal with individuals at various levels and a positive attitude (E)

Excellent IT skills, including advanced Excel, Word, Student Information Systems, and Virtual Learning Environment platforms (E)

Ability to display discretion, particularly when handling confidential documents (E)

Ability to prioritise workload, exercise good time-management and the ability to work to deadlines, and excellent organisational skills (E)

Ability to pay close attention to detail (E)

A team player, able to work collaboratively, and also able to work independently (E)

Application Process

Applications should be made via the ‘Apply’ button (above) by 20:00 on 2nd September 2023.

Please reference your application “PWA0823”.

You can consult our academic job description by clicking the button below.

Participation in the equal opportunities section is encouraged, but voluntary.

Applications must include a covering letter of no more than one page and a full curriculum vitae.

Applications are welcome from all sections of the community and will be judged on merit alone. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Click Here to Apply For The Job



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