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Library Operations Team Leader

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Our Information and Library Services Directorate delivers award winning IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. Our digital mission is to ensure everyone in our community is equipped to effectively use digital services, data and technology with confidence, efficiency and creativity in their learning, teaching, research and organisational support.

This is an exciting opportunity to join the award-winning Stockwell Street Library team at the University of Greenwich. You will deliver excellent customer service to users and support the University’s goal of becoming a leading London institution.

The User Services team consists of 12 staff working on a rota system across service points. We also employ student workers and outsourced staff to cover extended and 24 hour opening.

You will be an excellent communicator, collaborator and relationship builder. As a team player and leader, you will motivate colleagues and users. Working with the Library Manager and Weekend Services Coordinator, you will ensure high-quality customer service.

You will work with Facilities Management colleagues to manage the environment and have experience in customer service, complaint handling and managing user expectations/behaviour. With the senior management team, you will develop initiatives to continuously improve user services.

Managing Customer Support Assistants, student workers and outsourced staff for extended and 24-hour services is an important responsibility, including regular meetings and appraisals.

Excellent IT skills are essential. This full-time permanent role (35 hours/week) is based at Greenwich Campus with occasional work at Avery Hill and Medway. Flexibility for extended hours is required.

The successful candidate will be Educated to degree standard or demonstrable customer care experience within a relevant Library, educational management or business discipline

For an informal discussion about the post please contact (Hélène Mallauran [email protected]  or Irene Barranco Garcia [email protected]  )

Should you have any recruitment related queries please contact the People Directorate Operations Team on [email protected]  

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies – Jobs at Greenwich 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Further details:   Job Description & Person Specification    

Click Here to Apply For The Job



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