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IT team leader (Service desk & telephony)

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Our Information and Library Services Directorate delivers award winning IT services and support, library, academic and digital skills and learning enhancement to staff and students across the university. Our digital mission is to ensure everyone in our community is equipped to effectively use digital services, data and technology with confidence, efficiency and creativity in their learning, teaching, research and organisational support.

We are seeking an IT Team Leader to manage the day-to-day operation of our IT Service Desk and Telephony teams. Together, these teams are our staff, students, partners and visitors’ first point of contact for all issues, service requests or queries relating to our services and systems.

You will have experience managing a complex team, including staffing levels and rota management. Experience managing and reporting on your team’s performance and delivery against agreed Service Level Targets and KPIs is also required. You will work closely with the IT Team Leader (Support) to manage frontline IT Support services across all our campuses.

This role requires organisational and business relationship management skills, as well as interpersonal and communication skills. You should possess IT diagnostic skills and be educated to degree level or have demonstrable experience within a relevant technical or business discipline.  

You will be based at the outstanding World Heritage Site of the Old Royal Naval College in Greenwich with a requirement to regularly work at our Avery Hill campus on a rotation basis. 

You don’t meet all the requirements?
Studies show that women and Black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the person we’re looking for.

Further details of the fantastic benefits and what we offer can be found here: Our benefits – what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

For an informal discussion about the post, please contact [email protected] 

Should you have any recruitment related queries, please contact the People Directorate Operations Team on [email protected] 

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies – Jobs at Greenwich 

Employment Visa: Under the UK Government Points Based System scheme this role does meet the criteria to be sponsored for a Skilled Worker Route application. 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

Click Here to Apply For The Job



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