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eLearning Support Officer (Apprenticeship)

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Contract Type: Fixed Term for 19 months to complete the Digital Learning Designer Level 5 apprenticeship. 

Are you interested in a career in Digital Learning?

If so, we have an exciting opportunity to join the Digital Learning Team as an eLearning Support Officer (Apprenticeship)

This Apprenticeship will allow you to gain new skills, knowledge, and experience by working in a busy and complex Digital Learning Team. As well as learning on the job, the successful candidate will also benefit from 20% off-the-job training to learn the theory behind what they are doing in the office and gain an understanding of the principles of Digital Learning. 

You will support the University of Sunderland in London’s (UoSiL) use of Digital Learning platforms. Working collaboratively in the development of learning through digital transformation, providing support to staff and students, helping resolve issues, and providing advice on the use of the technologies to aid teaching and learning.

This is a fixed term role for 19 months and if appointed you will need to commit to completing the Digital Learning Designer Level 5 apprenticeship as part of the role.  Dependent upon the successful completion of the Apprenticeship, you may have the opportunity to continue to work as part of the Digital Learning team post the end of the apprenticeship programme.

To be successful in this role, you will need to be passionate about learning technologies and have previous experience supporting VLE or online platforms. You will be an excellent communicator with the ability to build productive working relationships with different audiences and have solid organisational skills. Your customer service skills will be second to none and you will adept at motivating peers and other users to engage with technologies.

With our community of staff and students growing steadily, this is an interesting and rewarding role which offers the chance to positively impact the experience and outcomes of our students.

In return, we offer you:

  • Generous 31 days of annual leave on top of Bank Holidays
  • 5 closure days over Christmas period
  • Season Ticket Loan
  • Access to MyLifestyle benefit platform with plentiful of discounts and offers
  • Access to discounts via Totum Card
  • Free eye test
  • Cycle to Work and Electric Car Salary Sacrifice schemes
  • Enhanced maternity and paternity policies
  • Our commitment to training and development
  • Our location in Canary Wharf with many transport links for easy access

If you are up for the challenge and want to know more, please see the attached job description and person specification.  

To apply, you will need to register on our e-recruitment platform and complete an application form.

If you would like to have an informal conversation about the role, please contact Caroline Bearpark, via eLearning Coordinator via email: [email protected]  

Closing Date:  Midnight, 8 August 2023

Interviews will be held on: 17 August 2023

Please note that in order to provide quality support to our students at all times, our professional support staff work fully from the office

Click Here to Apply For The Job



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