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Deputy Head of Credit Control

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This is an exciting new role in the Credit Control Department providing senior hands-on support to the team leads and supervisors in the department responsible for invoicing and collection related business processes. The role holder will report directly to the Head of Credit Control and will work collaboratively across the Finance ad Procurement and wider college directorates to provide expert professional guidance and service excellence. They will be an important hands on conduit between team leads and the head of credit control in ensuring strategic department and team objectives are delivered.  

The Credit Control department is responsible for the invoicing and collection of tuition, residence, online credit bearing short course fees and commercial services provided to students, customers and participants. This equates to in excess of £700m of income per annum to King’s, so ensuring the invoicing is completed on time, accurately and professionally and that there are suitable checks and controls in place across systems and end to end business processes is extremely important. Ensuring payments are collected in line with college terms and conditions to maximise cash flow and opportunities to re-invest back into service improvements and wider commercial activities is central to the role. 

The role holder will ensure the department continually moves forward, striving to improve services for students and staff, ensuring a simple, nimble and effective approach to solutions. The role holder will work closely with the Head of Credit Control, the Service Operations Supervisor and occasionally the Head of Income services, to ensure operations and services work cohesively to deliver the best end outcome.  

The role holder will be an extremely motivated individual, responsible for three direct line reports (Fee Billing Supervisor / Commercial Collections Supervisor, Student Debt Manager and the Service Operations Supervisor) and their respective teams totalling 15 further members of staff.  

The department plays an important role in delivering outstanding professional collaborative support, services and guidance to cross directorate stakeholders and core professional services departments. Whilst core invoicing and collection activities focus on tuition, residence and commercial income, the department provide key support services to business areas such as Admissions and Residence teams and associated integrations with payment service providers for the collection of course deposits, rent pre-payments and summer school fees. 

The role holder will lead the department in the constant evolution of business processes to react to meet the changing environment, both in terms of a more sensitive and demanding consumer base and external compliancy and legislative changes. This represents a key business process which you will help the college to navigate through, alongside stakeholder and SME’s to ensure compliancy with GDPR, Anti Money Laundering (AML), loan scheme rule changes, PCI DSS compliancy and HEBCIS and Data Futures HESA reporting. 

This post will be offered on an indefinite contract  

This is a full-time post

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