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Course Officer

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Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.


Bayes Business School (formerly Cass) is among the small group of business schools with an established reputation for excellence in both business research and education. Bayes holds the “triple-crown” accreditation from the Association to Advance Collegiate Schools of Business (AACSB), the Association of MBAs (AMBA) and the European Quality Improvement System (EQUIS). The school and its programmes are consistently ranked among the best in the world.

We are, despite this, not complacent. On the contrary, we will be seeking significantly to develop our research and education and, critically, our engagement with practice. We are conscious that business schools are experiencing disruption in how research is undertaken and disseminated, in how education is delivered and in what is expected by business and society from a business school.

The Course Officer is responsible for managing the day-to-day operations and administration of the undergraduate programmes and other programmes as required. You will ensure the provision of an efficient and professional service to students and academic staff associated with the course and work closely with relevant professional services staff and course directors.


The post holder will respond professionally to queries from staff, students, & prospective students in relation to the course and all related regulations and procedures in a timely and efficient manner, providing excellent customer service.

You will have a track record in a customer service facing role, preferably within Higher Education, although not essential, with the ability to manage priorities in a fast-paced and changing environment.

Person Specification

You will have excellent communication skills to communicate with a range of stakeholders in a clear and concise manner both verbally and in writing, with a high level of accuracy and attention to detail, analyse problems and identify potential solutions.

A strong working knowledge of Microsoft Office, including experience with SITS/e:vision is desirable.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

The role is available from Click here to enter a date. or earlier by negotiation.

Closing date: 10 August 2022 at 11:50pm

Interviews are scheduled: Week commencing 22 August 2022

To apply and for more information about the post please use the links below.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages.

Academic excellence for business and the professions

Click Here to Apply For The Job



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