Contact Centre Advisor
Salary: OTE £24,462.40 – £25,502.40 dependant on experience (this includes up to £300 per month KPI bonus) + competitive benefits including private healthcare and pension
Permanent and fixed term contracts available
Full time, part time and flexible term time available
Location: Prestatyn, North Wales with remote working available
The role is available to work on a home basis with equipment provided, however the first 8 weeks will need to be office based from our Prestatyn hub, which has free parking and is 15-minute drive off the A55 or 15-minute walk from Prestatyn train station.
Flexible Working Patterns: Contact Centre Advisers work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday, with evening and weekend shifts a possibility in the future.
About the Role:
We are looking for outstanding individuals to join our Contact Centre team who will relish in the challenge of delivering 5-star customer service to our customers and patients. You will be responsible for making patient appointments and handling information requests over the telephone and by email.
Skills & Experience:
- Proven experience within a customer service environment.
- Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence
- Demonstrate empathy, patience and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service
- Knowledge of healthcare or clinical experience is desirable but not essential
- Computer literate.
Working at HCA
“I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It’s a wonderful feeling to know you’ve made a difference in improving a patient’s quality of life.” – Contact Centre Adviser