We are looking for a College Services Manager to join our team.
You will be responsible for managing the day-to-day functions of the team to ensure the effective and efficient administration of all processes and Procedures. As well as this focusing on student wellbeing and experience.
A detailed job description can be viewed here.
What you’ll bring to the role
-
Experience of working in an educational setting or a service driven environment.
-
An understanding of supporting the needs of international students.
-
The confidence to take a leading role in supporting the wellbeing and safeguarding of international students.
-
A proven track record in leading teams to deliver excellent customer service or is ready to take that next step.
-
Excellent interpersonal, written, and verbal communication skills with the ability to communicate to a wide audience.
-
Ability to manage competing priorities and deadlines through careful management of team workloads and individual projects.
-
The ability to respond positively and lead teams through periods of change.
What we do
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options – from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
-
28 days annual leave*
-
Big discounts on Kaplan courses for you and your family
-
24/7 confidential helpline providing counselling and other support services
-
Company pension contributions
-
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
-
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 10am on the 6th November 2023 via the ‘Apply‘ button above. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.
Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying, please complete the following form.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways, we’re dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.