Thursday, November 30, 2023
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Clinic Support and Operations Lead

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Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last decade, City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realizing its vision of being a leading global university.


The Clinic Support and Operations lead sits within the City Sight Clinic, which is part of the Department of Optometry and Visual Science. City Sight offers a wide range of eye care services to the general public, including clinics for Primary Care, Contact lenses, Dispending, Paediatrics and Binocular Vision. Eye care services during term time are carried out by final year Optometry students under supervision.


The Clinic Support and Operations Lead will play an active role in managing the day-to-day operations of the City Sight Clinic to ensure a high standard of service for patients and teaching experience for our students. They will play a key role providing support to staff, students and customers and work alongside other members of the Department to support all Optometry programmes. They will ensure that the clinic is not in breach of the relevant professional bodies and guidelines.

Person Specification

The post holder will have extensive experience working as a registered optical professional within a private or public sector. They will have outstanding customer service and interpersonal skills, meticulous attention to detail and exceptional organisation and time management to be successful in this role. They will be confident in managing and leading a team with the ability to build effective working relationships on all levels, with both internal and external teams.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 13th November 2023 at 11:59pm.

Subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way. This involves a combination of working on campus and at home each week.

Where hybrid working can be accommodated, specific arrangements will be agreed with the successful candidate before their start date. Regardless of where colleagues are working, City, University of London’s premises will be their primary and contractual place of work.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.

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