Campus Customer Support provides a second line support service within the Mile End Campus at Queen Mary University of London. Working with the Campus Customer Support team and Change Delivery Project Team within the University, the second line function plays a critical part in supporting academic and professional services with a wide-ranging focus on Audio Visual in addition to mainstream IT support.
The post holder will be required to work on site and will be part of the second line service providing essential technical support through the use of analytical and creative skills to resolve complex issues. You will have desk side experience supporting Linux, Mac OS and Windows based operating systems and broad understanding of Audio Visual.
A critical aspect of the role is excellent communication skills as the post holder is required to respond to requests from customers of varying skills and seniority. The ability to work to tight deadlines in a fast paced environment is essential.
The post is full time fixed term contract for 12 months with the possibility of being extended. The Starting salary will be in the grade 4 salary range £34,733 – £40,797 per annum inclusive of London Allowance.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
We particularly welcome applications from people who identify as woman, Black, Asian or Minority Ethnic groups as these groups are underrepresented at this level at Queen Mary.
Informal enquiries should be addressed [email protected]
To apply for the role, please click the ‘apply’ button.
The closing date for applications is 20th June 2022. Interviews are expected to be held shortly thereafter.
Valuing Diversity & Committed to Equality