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Business Process Analyst

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About the Role

Business Process Analysts will work within a complex and rapidly changing environment to deliver IT projects across Queen Mary University and will make a major contribution to the successful delivery of the Queen Mary strategic plan.

They will act as the liaison between the student union, Schools, and Professional Services, aiming to understand and analyse the business processes related to the integration of a new enquiry management system, while collaborating with the project team, strategic partner, and colleagues to establish, enhance, and implement effective, efficient, and adaptable processes that align with Queen Mary’s strategy and future requirements.

About You

This is a challenging and important position for a highly organised, logical, self-starter, with excellent communications skills, and attention to detail, who has excellent planning, communication, negotiation and influencing skills.

You will assist the organisation through the process of change by using a structured business analysis approach/framework. To do this, you must understand not only analysis methodologies, but also the business. This includes understanding Queen Mary’s business goals, corporate values, and corporate culture. The Business Process Analyst will bring local knowledge and experiences to the project team. This will help with stakeholders’ engagement and further develop existing relationships. Their joint involvement will help with influencing others, whilst improving negotiations with a wide range of stakeholders, this will lead to greater support with changes to existing processes, and less pushbacks.

About the Department

IT Services is a key enabler to the successful fulfilment of Queen Mary’s strategic goals of excellence in research, and teaching and learning. Our services support students and colleagues and range from email and internet access to state-of-the-art teaching and learning facilities, business application software and high-performance computing in support of research.


We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

The post is based at the Mile End Campus in London. It is full time, fixed-term appointment for 12 months, with an immediate start date. The starting salary will be Grade 6, in the range of £52,549 – £58,595 per annum, inclusive of London Allowance.

We particularly welcome applications from people who identify as Women, Black, Asian or Minority Ethnic groups as these groups are underrepresented at this level at Queen Mary.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Informal enquiries should be addressed to Kelly Edionseri [email protected]

To apply for the role, please click the ‘apply’ button.

The closing date for applications is 14 September 2023.

Click Here to Apply For The Job



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