At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Test Centre Manager (TCM) is responsible for all aspects of testing operations in the assigned test centre by providing secured, high quality on-site service in accordance with strict operational policies and procedures of the examination processes. The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image
Key Activities
-
Provide a high level of customer service in the test centres at all times
-
Trains local Test Administrators, if required
-
Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to manager when appropriate
-
Ensure candidate needs are met with understanding and respect
-
Ensure test room is free of extraneous materials
-
Review test schedule and prepare for candidate(s), including those that may have special requirements
-
Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
-
As required, explain the test process to candidates and deal with other queries
-
Understand testing needs and procedures for each client
-
Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
-
Comply with all incident reporting and escalation procedures
-
Maintain own competencies in all the systems and procedures and request training as necessary
-
Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
-
Undertake all accreditations and skills checks as required by the business
-
Ensure all hours are recorded and authorised within Company guidelines
-
Comply with business needs on a day to day basis
-
Perform other administrative tasks as required
-
Perform daily test centre opening and closing procedures
-
Help to ensure a clean, professional, quiet testing atmosphere in the centre
Essential Experience & Qualifications
-
Experience in a customer facing role
-
Strong communication skills both written and verbal
-
Able to work independently as well as part of a team
-
Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
-
Strong attention to detail and organisational skills are required
-
Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
-
PC literate, comfort with the use of a full range of Microsoft Office and Windows applications
Job: TESTING CENTER
Organization: Assessment & Qualifications
Schedule: PART_TIME
Req ID: 10431