About the role: We are currently looking for a customer focused and relationship builder individual to join our team. As an Associate Channel Operations Analyst, you will be responsible for establishing relationships and work effectively with others outside the organization. As part of our commitment to providing five-star support to third-party test centers around the world, we provide assistance and create engagement to enhance the test center experience. Our goal is to increase Pearson VUE performance and assist third-party testing centers to become the leading testing companies in their areas.
As an Associate Channel Operations Analyst, you’ll be responsible for:
Respond to and facilitate needs of test centers in all aspects of test delivery
Provide account maintenance to resolve any internal customer requests pertaining to the PVTC channel
Liaison between the business and the test center channel partner to help ensure compliance with Pearson VUE requirements.
Assist with PVTC on-boarding
Assist with event-based testing capacity and PVTC identification and preparation
To be successful in this role, you will ideally have:
Ability to work independently with minimal supervision
Influential and persuasive communication skills
Excellent planning and multi-tasking skills
Strong creativity and problem-solving skills
Capable team player and participant
Flexible working: We are committed to hybrid working practices and have adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.
Our team: Assessment & Qualifications – Pearson VUE is a global leader in computer-based testing for information technology, academic, government and professional testing programs around the world with a secure network of test centers in more than 180 countries.
Our purpose: At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. Link
Our company: Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.
Diversity: At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.
If you are as passionate as we are about changing lives through learning, then help us to learn more about you and why you want to work with Pearson. Click ‘Apply Now’ to create your application online.
Job: TESTING CENTER
Organization: Assessment & Qualifications
Req ID: 10281